Getting a Return Merchandise Authorization number

Getting an RMA number under the 30-Day Return Policy

Email your order number to contact@aidlab.com with the subject: [Your order number] Return - RMA number request. We'll reply with the RMA number and the return address within seven business days.

You don't need an RMA number to withdraw from a purchase under the statutory right of withdrawal. See the Return Policy.

Getting an RMA number under the Manufacturer’s Limited Warranty

To request an RMA number under the Manufacturer’s Limited Warranty, answer the following questions and follow the technician's instructions for testing the product:

• Does your Product turn on?
• How long have you been using your Product?

Send your answers to contact@aidlab.com with the subject: [Your order number] Warranty - RMA number request. Please allow up to seven business days for Aidlab to review the RMA request.