Aidlab Terms of Service

Last modified: October 2, 2026

Welcome to Aidlab!

Thanks for using our products and services (“Services”). The Services are provided under the Aidlab brand by Aidmed Sp. z o.o. (“Aidmed”), Oliwska 85, 80-542 Gdańsk, Poland, KRS: 0000721886, NIP: 5833290208.

By using our Services, you are agreeing to these terms. Please read them carefully.

Our Services are very diverse, so sometimes additional terms or product requirements (including age requirements) may apply. Additional terms will be available with the relevant Services, and those additional terms become part of your agreement with us if you use those Services.

Terms of Sale and Returns and Warranty

We offer a 30-day return and 2-year warranty policy for all of our physical products. Please refer to the details of our Return and Warranty Policy for pertinent details, as well as Shipping Instructions. The warranty doesn't limit your statutory rights if a product is faulty.

If you're a consumer, or a sole trader buying for non-professional purposes, you can also withdraw from the purchase of a physical product within 14 days of delivery without giving a reason or paying any fee. The Return and Warranty Policy explains how, and includes a model withdrawal form.

Your Aidlab Account

You may need an Aidlab Account in order to use some of our services. You may create your own Aidlab Account here.

To protect your Aidlab Account, keep your password confidential. You are responsible for the activity that happens on or through your Aidlab Account. Try not to reuse your Aidlab Account password on third-party applications.

Medical Disclaimer and Limitation of Liability

Aidlab devices, including Aidlab and Aidlab 2, their applications and related Services are not medical devices and are not intended for diagnosis, prevention, monitoring, treatment, or alleviation of any disease or medical condition.

Products sold as medical devices, such as Aidmed One, must be used according to their intended purpose and instructions for use. Where this section conflicts with that intended purpose, the intended purpose and instructions for use prevail.

The information, data, and insights provided through the Aidlab devices, applications, or Services are for informational and educational purposes only and must not be considered medical advice or a substitute for professional medical diagnosis, consultation, or treatment.

Aidlab does not guarantee the accuracy, completeness, or clinical validity of any data generated by Aidlab devices and related Services. You acknowledge that the data may be inaccurate, incomplete, delayed, or affected by external factors, user behavior, or device limitations.

To the extent permitted by law, Aidmed is not liable for decisions you make based on information from the Services, such as health, training or lifestyle decisions. This doesn't limit any liability that the law doesn't allow us to limit, including toward consumers.

Refund Policy for Subscriptions

If you're a consumer, or a sole trader buying for non-professional purposes, you can withdraw from a paid subscription within 14 days of purchase without giving a reason. Write to contact@aidlab.com and we'll refund the payment within 14 days.

You can cancel a subscription at any time; it stays active until the end of the paid billing period. After the 14-day withdrawal period, we don't refund unused time or plan downgrades.

Privacy

Aidlab’s privacy policy explains how we process your personal data and protect your privacy when you use our Services.

Data Retention and Removal

In the context of our free Services, we only provide access to the last 10 hours of raw data collected. We reserve the right to remove older data. Please note that your data may be deleted from our systems as part of our data retention practices and policies. By using our free Services, you acknowledge and agree that it is your responsibility to ensure that any data you wish to retain are saved or backed up elsewhere.

Post-Termination Data Access and Export

If a paid subscription, Team plan, or customer agreement ends, and the Customer has not deleted the relevant account or requested erasure of the relevant data, Customer may request export of retained Customer Data for up to thirty (30) days after termination or expiration.

Customer Data will be made available through the Service export functionality or, where applicable, by support-assisted export. Supported export formats may include CSV, EDF, ZIP archives, or another documented machine-readable format available in the Service at the time of export.

The scope of Customer Data made available for retrieval will include Customer Data retained in the Service and reasonably exportable by Aidmed at the time of the request, excluding data that has already been deleted, anonymized, aggregated, or is not technically retrievable from backup or logging systems.

If a User deletes their account or submits a valid erasure request, Aidmed may delete or anonymize the relevant personal data in accordance with the Privacy Policy and applicable law. After deletion or anonymization, the data may no longer be available for export.

After the export period, Aidmed may delete or anonymize retained Customer Data in accordance with applicable law, backup retention cycles, and Aidmed's data retention and deletion policy.

Promotions

  • Only one promotional discount can be used per order.
  • A promotional discount cannot be used:
    • After an order has been placed; or
    • in conjunction with any other offer or discount.
  • Promotional discounts are:
    • Only available while supplies last.
    • Non-transferable, not for resale, and not redeemable for cash.

Aidlab reserves the right to withdraw, amend or cancel a discount offer at any time.

About these Terms

We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services. You should look at the terms regularly. We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service. Changes will not apply retroactively and will take effect no sooner than 14 days after we notify you by email or in the app. If you don't accept them, you can close your account before they take effect.

If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.

These terms control the relationship between Aidlab and you. They do not create any third party beneficiary rights.

If you do not comply with these terms, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

These terms are governed by Polish law. If you're a consumer, you keep the protection of the mandatory consumer laws of your country of residence.