Obtaining Return Merchandise Authorization number

Updated onFebruary 18, 2022

Obtaining RMA number under 30-Day Return Policy

Obtaining the RMA for 30-Day Return Policy will involve answering several questions:

• Has the packaging been opened or damaged?
• How long have you been using Aidlab?

Answers shall be sent at contact@aidlab.com with subject: [Your order number] Return - RMA number request. Please allow up to seven business days for Aidlab to review the customer request for RMA.

Before proceeding with the RMA process, make sure that you are familiar with the current manipulation fees.

Obtaining RMA number under Manufacturer’s Limited Warranty

Obtaining the RMA for Manufacturer’s Limited Warranty will involve answering several questions and following the technician's directions for testing the product in question:

• Does Aidlab turn on?
• How long have you been using Aidlab?

Answers shall be sent at contact@aidlab.com with subject: [Your order number] Warranty - RMA number request. Please allow up to seven business days for Aidlab to review the customer request for RMA.