What is Aidlab's return policy?

This Return Policy (“Limited Warranty”) applies to any Aidlab product (the “Product”) and is given by Aidmed Sp. z o.o., to the individual or entity (the “Owner”) who uses the Product which has been obtained from Aidlab or an Aidlab authorized dealer. This Limited Warranty applies only within countries where the Aidlab app is available for customers to download and for customers located in such countries, and is not transferable.

30-Day Return Policy

If you purchased the Product directly from Aidlab, you can return it within 30 days of receiving it. There are no handling or restocking fees.

1. Within 30 days of delivery, request a Return Merchandise Authorization (RMA) number.
2. Send the Product back within 14 days of receiving the RMA number. You pay for return shipping.

We refund the full price, taxes and standard delivery cost you paid, to the payment method you used, within 14 days of your request. We may wait until the Product arrives or you send us proof that you've shipped it. If you received a damaged Product directly from Aidlab, please contact Aidlab Customer Support.

Right of Withdrawal

If you're a consumer, or a sole trader buying for non-professional purposes, you can withdraw from the purchase within 14 days without giving a reason. The 30-Day Return Policy gives you more time; it doesn't limit this right.

• The 14 days start when you, or someone you name other than the carrier, receive the Product. If your order arrives in several parcels, they start with the last one.
• To withdraw, tell us before the period ends by email to contact@aidlab.com or by post to Aidmed Sp. z o.o., Oliwska 85, 80-542 Gdańsk, Poland. You don't need an RMA number. You can use the model form below, but you don't have to.
• We refund all payments you made, including standard delivery, within 14 days of receiving your withdrawal, using the same payment method unless you agree otherwise. You don't pay any fees for the refund. If you chose a delivery method more expensive than our standard delivery, we don't refund the difference. We may wait until the Product arrives or you send us proof that you've shipped it.
• Send the Product back to the address above within 14 days of telling us. You pay the direct cost of returning it.
• You're only liable for any loss in the Product's value caused by handling it beyond what's needed to check its nature, characteristics and functioning.
• The right doesn't apply to sealed goods that can't be returned for health protection or hygiene reasons once they've been unsealed after delivery, such as an opened nasal cannula.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

• To: Aidmed Sp. z o.o., Oliwska 85, 80-542 Gdańsk, Poland, contact@aidlab.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
• Ordered on (*) / received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

(*) Delete as appropriate.

Manufacturer’s Limited Warranty

This warranty doesn't affect your statutory rights, including the seller's liability for lack of conformity of the Product.

Aidlab warrants to the Owner that the Product will materially conform to its published specifications and be free from defects in materials and workmanship under normal use for a period that complies with applicable consumer regulations associated in the country of purchase and commencing on the date of delivery (the “Warranty Period”).

If the Product proves defective during the Warranty Period, you must follow the instructions set out below for returning the Product, and Aidlab will replace the Product with a product that is the same or equivalent to the Product you purchased.

A replacement Product assumes the remaining warranty of the original Product, or 30 days from the date of replacement, whichever is longer. Aidlab reserves the right to replace any discontinued Product with a new product of comparable value and function.

What is Not Covered?

This Limited Warranty will be void if the Product: (a) is used in any manner that is inconsistent with the intended purpose or design of the Product as described in Aidlab's published documentation for the Product, (b) is altered in any way, (c) the Product is used or maintained in any manner that is inconsistent with Aidlab's instructions or warnings included with the Product or (d) the Product is subjected to any other misuse, abuse, neglect, accident, or external forces.

This Limited Warranty does not cover normal wear and tear.

How to Obtain Warranty Service

To obtain warranty service on a Product purchased directly from Aidlab, contact Aidlab Customer Support.

If Aidlab determines that a Product is eligible for warranty replacement, Aidlab shall bear the costs associated with returning a Product under warranty. Aidlab is not responsible for items damaged or lost in transit. Replaced Products are the property of Aidlab.

A replacement Product provided under this Limited Warranty will only be dispatched to addresses within countries where the Aidlab Phone app is available for customers to download and for customers located in such countries, and is not transferable.

Purchases through an Authorized Dealer: To obtain warranty service on Product purchased from an Aidlab authorized distributor, please contact that authorized distributor.

Aidlab covers the product for the Warranty Period as long as proof of purchase can be provided, please contact Aidlab Customer Support.

Purchases through an Authorized Dealer

If you purchased the Product from an Aidlab authorized retailer or distributor, please contact that retailer or distributor. You must follow the return policy of that authorized retailer or distributor.