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What is Aidlab's return policy?

Updated onFebruary 18, 2022

This Return Policy (“Limited Warranty”) applies to any Aidlab product (the “Product”) and is given by Aidmed Sp. z o.o., to the individual or entity (the “Owner”) who uses the Product which has been obtained from Aidlab or an Aidlab authorized dealer. This Limited Warranty applies only within countries where the Aidlab app is available for customers to download and for customers located in such countries, and is not transferable.

30-Day Return Policy

If you purchased the Product directly from Aidlab, then you may return the Product within 30 days of receiving it. In order for a refund under this Returns Policy to be granted, you must request a Return Merchandise Authorization (RMA) number from Aidlab during the 30-day period following the date you received the Product from Aidlab and pay the manipulation fee after obtaining the RMA number. The Product must be received by Aidlab within 3 weeks from the date on which the RMA was issued in order for you to receive a refund.

If the Product is returned to Aidlab in accordance with this Returns Policy, Aidlab will credit the account you used to make the original purchase with the full purchase price you paid for the Product and any applicable taxes minus any shipping and handling charges you paid when you purchased the Product. You are responsible for and must prepay all return shipping charges and you assume all risk of loss or damage to the Product while in transit back to Aidlab.

The time to credit your account may vary, depending on processing time. Please allow up to seven business days for Aidlab to credit the account used to make the original purchase. If you received a damaged Product directly from Aidlab, please contact Aidlab Customer Support.

Manufacturer’s Limited Warranty

Aidlab warrants to the Owner that the Product will materially conform to its published specifications and be free from defects in materials and workmanship under normal use for a period that complies with applicable consumer regulations associated in the country of purchase and commencing on the date of delivery (the “Warranty Period”).

If the Product proves defective during the Warranty Period, you must follow the instructions set out below for returning the Product, and Aidlab will replace the Product with a product that is the same or equivalent to the Product you purchased.

A replacement Product assumes the remaining warranty of the original Product, or 30 days from the date of replacement, whichever is longer. Aidlab reserves the right to replace any discontinued Product with a new product of comparable value and function.

What is Not Covered?

This Limited Warranty will be void if the Product: (a) is used in any manner that is inconsistent with the intended purpose or design of the Product as described in Aidlab's published documentation for the Product, (b) is altered in any way, (c) the Product is used or maintained in any manner that is inconsistent with Aidlab's instructions or warnings included with the Product or (d) the Product is subjected to any other misuse, abuse, neglect, accident, or external forces.

This Limited Warranty does not cover normal wear and tear.

How to Obtain Warranty Service

To obtain warranty service on a Product purchased directly from Aidlab, contact Aidlab Customer Support.

If Aidlab determines that a Product is eligible for warranty replacement, Aidlab shall bear the costs associated with returning a Product under warranty. Aidlab is not responsible for items damaged or lost in transit. Replaced Products are the property of Aidlab.

A replacement Product provided under this Limited Warranty will only be dispatched to addresses within countries where the Aidlab Phone app is available for customers to download and for customers located in such countries, and is not transferable.

Purchases through an Authorized Dealer: To obtain warranty service on Product purchased from an Aidlab authorized distributor, please contact that authorized distributor.

Aidlab covers the product for the Warranty Period as long as proof of purchase can be provided, please contact Aidlab Customer Support.

Purchases through an Authorized Dealer

If you purchased the Product from an Aidlab authorized retailer or distributor, please contact that retailer or distributor. You must follow the return policy of that authorized retailer or distributor.

Manipulation fee for 30-Day Return Policy

In order for a refund, a manipulation fee shall be paid depending on the condition of the package. If the packaging is left intact and all the content remains in its original casings, the $25 Manipulation fee shall be paid. Otherwise, the Manipulation fee of $45 shall be paid.

Details how to pay the Manipulation fee will be received after obtaining the RMA number.

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